SUMMARY: At the Direction of the Director of Nursing and Executive Director, counsels and aids individuals and families requiring assistance by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.

Interviews all new residents to assess their psychosocial needs. Secures information such as medical, psychological, and social factors contributing to the resident's situation.

Counsels resident individually, or with family, regarding plans for meeting needs, and aids residents to mobilize inner capacities and environmental resources to improve social functioning.

Refers residents to community health resources and other organizations.

Performs admission and discharge planning coordination.

Compiles records and prepares reports such as theft and loss.

Prepares timely documentation of social service interventions and assessments in resident's chart.

Conducts family meetings or family council/support groups.

Integrates social service with the other elements of the resident's care plan through staff meetings and/or individual conferences.

Coordinates with nursing department to meet the residents’ optical, dental, and audiological needs and arranges transportation.

Attends resident care meetings, rehabilitation and utilization review, quality assurance, and department head meetings. 

QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee frequently is required to stand, climb or balance, and talk or hear. The employee is occasionally required to walk; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move above 50 pounds with the assistances from a co-worker and/or mechanical means. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.